Our commitment to supporting the logistics of vital supplies
In the current Covid-19 pandemic Toyota Material Handling will adapt to the evolving health crisis. As such, Toyota Material Handling Europe and all its entities are following the Corona virus development with utmost care. Our priorities are clear: the health and safety of our employees, as well as our customers and suppliers, coming first. Second is to do everything we can to uphold our service to our customers and partners. Thus, our policy is not only to protect our own and our customers’ personnel, but also to maintain our role as part of the supply chain for essential supplies (especially in food retail and health care) whilst adhering to local regulations.
Update May 15
Service
We aim for full business and support as usual for our customers. We have the capacity to do so, however while respecting your business guidelines and local regulations, and can reschedule service visits where needed. All technicians are working according to strict hygiene and social distance guidelines, while wearing protective equipment.
To support you in the best way possible, we are providing free guides for safe service operations during COVID-19:
Guidelines for cleaning your equipment
Guidelines for storing unused equipment for an extended period
We have created a leaflet with guidelines on what to do when a Toyota service technician visits your company.
We have created a leaflet with guidelines on how to clean your equipment.
All Toyota technicians have received safety measures to follow before, during and after carrying out a service visit at a customer site. Our technicians are instructed to follow your company-specific rules, as well as local regulations; among which strict hygiene and social distance procedures, to keep you, the people on your site and our technicians safe and healthy.
Yes, our current capacity allows our service technicians to do all necessary visits, without the need of having to prioritise certain industries before others.
Where necessary, service visits are rescheduled, prioritising breakdown repairs over preventive maintenance. This we do of course after discussing with you, and in compliance with local regulations (for example, depending on local decisions regarding safety inspections).
Sales
Here we also aim for full business and support as usual for our customers but respect that some of our customers may be unable to receive visits. Here our sales team will switch to online meetings or conference calls according to customer preference. All web shops remain open for ordering online and provide customer support.
In the coming period, we will ramp up our customer visits, whether it’s digital or physical, and continue all projects.
Rental
We have continued to support our customers, with enough short-term rental trucks available for quick delivery (especially in in health care, food and retail business), and flexibility in long-term rental solutions. In the workshops and during delivery at customer sites, strict equipment disinfection processes are being respected.
At the moment we still have the capacity to support all customers, and take our responsibility for the health and safety of your drivers. We're strongly supporting the vital sectors, especially food & healthcare which is now increasing in activity and therefore is in need of additional trucks. Where necessary, we are bringing in trucks across borders to prioritise the sectors of food, retail, medicines, and other daily goods – making sure to deliver the right trucks for these industry needs. Also our extensive demo fleets are on standby - and of course we refresh our fleets continuously with new trucks.
All our workshop and logistic functions are still fully operational, while taking strict health and safety measures, adhering to local regulations. The workshops are vital for refurbishing used trucks that are repurposed as rental trucks. Where necessary, extra field service technicians come and work in the workshops or for additional support – to make sure there is enough capacity to support the essential sectors.
Supply
Our supply operations are trying to keep up production capacities to follow the increased business demand. All factories are monitoring the current situation and following up with suppliers, while testing regularly. Our ambition is to have full production to get all orders out as soon as possible, delivering trucks and parts to the best extent possible.
- All supply units are in operation and a strong focus has been applied to lower lead times.
- Our factories in Sweden, Italy and France are working at 100% capacity.
- Our ambition is to deliver all customer orders as soon as possible.
- Back office staff and administration are working at 100% capacity.
- Necessary countermeasures where possible, such as teleworking, are in order.
Employees
We're following government guidelines in each country and are encouraging staff, where possible, to apply a hybrid working schedule.
Employees that work on site in the factories, offices, warehouses and workshops are asked to take the necessary health and safety measures.
A new travel policy and a new remote working policy has been issued to state our view and position on these matters also post pandemic.
If you have any questions, please contact the Toyota Material Handling organisation in your country.
Toyota Material Handling Europe Management Team
Thank you to all forklift and truck drivers, who keep the essential goods moving.
Thank you to all health care professionals for all their hard, courageous work.
Toyota Material Handling Ireland Team